Privacy Policy

Welcome to Skybil, Nigeria's leading EdTech platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using Skybil, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

When you register on Skybil, we collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Date of birth
• Educational background
• Profile picture (optional)
• Payment information (for premium services)

1.2 Usage Information

We automatically collect information about your interaction with our platform, including:

• Course enrollments and progress
• Quiz and assessment results
• Learning patterns and preferences
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, links clicked)

1.3 Communication Data

We collect information from your communications with us, including support tickets, feedback forms, and AI assistant interactions.

2. How We Use Your Information

We use your information for the following purposes:

• Account Management: To create and manage your Skybil account
• Course Delivery: To provide access to courses, track progress, and issue certificates
• Personalization: To recommend courses and customize your learning experience
• Communication: To send course updates, newsletters, and important notifications
• Payment Processing: To process transactions for premium features
• Platform Improvement: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations
• AI Assistant: To provide personalized learning support through our AI-powered assistant

3. Information Sharing and Disclosure

Skybil does not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting services, email providers, and analytics tools. These providers are bound by confidentiality agreements.

3.2 Course Instructors

Your enrollment information and course progress may be shared with instructors to facilitate learning and provide feedback.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights and the safety of our users.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication protocols
• Secure payment processing through PCI-compliant providers

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct inaccurate information through your account settings
• Deletion: You can request deletion of your account and associated data
• Data Portability: You can request your data in a machine-readable format
• Opt-Out: You can unsubscribe from marketing communications at any time
• Objection: You can object to certain types of data processing

To exercise any of these rights, please contact us at privacy@skybil.com.ng

6. Cookies and Tracking Technologies

Skybil uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Remember your login preferences
• Analyze site traffic and usage patterns
• Personalize content and recommendations
• Improve platform performance

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

7. Third-Party Services

Our platform may contain links to third-party websites, services, or integrations. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you access through Skybil.

Third-party services we may integrate include payment processors, social media platforms, analytics providers, and cloud storage services.

8. Children's Privacy

Skybil is designed for users aged 13 and above. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@skybil.com.ng

For users between 13 and 18 years old, we recommend parental guidance and supervision while using our platform.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of significant changes through:

• Email notifications to registered users
• Prominent notices on our platform
• Updates to the "Last Updated" date at the top of this policy

Your continued use of Skybil after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: